In a bold step to strengthen its leadership culture and enhance customer experience delivery, West and Central Africa’s largest carrier, Air Peace, convened a high-level Strategic Leadership and Customer Experience Transformation Retreat for its management team.

The three-day intellectual and immersive retreat, held from Friday, July 25 to Sunday, July 27, 2025, took place at the serene Protea Hotel Ikeja Select by Marriott, Lagos, Nigeria.

Organized in partnership with the Lagos-based consulting powerhouse, Ricchezza Capital Advisors Ltd, the retreat brought together top minds and seasoned professionals to challenge and inspire Air Peace’s leadership on the evolving dynamics of transformational leadership and modern-day customer experience excellence.

Anchored by Mr. Udeme Etukeyen, Managing Consultant and CEO of Ricchezza Capital Advisors Ltd, and co-facilitated by renowned communications strategist, Dr. Uche Nworah, Ph.D., the retreat delivered a robust blend of theory, practical insights, and experiential learning.

It featured an impressive lineup of guest lecturers, including Customer Experience guru, Mrs. Oby Roberts; public intellectual and cultural entrepreneur, Mr. Joseph Edgar (popularly known as the Duke of Shomolu); respected aviation executive and former Managing Director of the Nigerian Airspace Management Agency, Captain Roland Iyayi; and Her Excellency, Philda Nani Kereng, High Commissioner of Botswana to Nigeria.

Themed “21st Century Transformational Leadership: Building Resilience for Exceptional Customer Experience”, the retreat explored a wide array of topics critical to the modern aviation business environment.

Participants delved into enhancing the customer journey, advanced customer engagement and retention strategies, transformational leadership imperatives, and responsive CX management frameworks.

The sessions were complemented by engaging workout routines and scenario simulation workshops, reinforcing the importance of holistic wellness and team agility in driving superior performance.

Beyond theoretical discussions, the retreat provided a platform for introspection and peer exchange, allowing the management team to reflect on Air Peace’s strategic direction and operational ethos in a highly competitive and customer-driven industry.

Through dynamic dialogue and experiential learning, the retreat reinforced the airline’s commitment to delivering not just flights, but meaningful and memorable customer journeys.

Air Peace’s consistent investment in capacity-building initiatives such as this retreat underscores its forward-thinking approach to leadership development and internal empowerment.

As the airline continues to expand its domestic and international footprint, its unwavering focus on upskilling its people and enhancing customer-centric practices remains a cornerstone of its operational philosophy.

This retreat is a further testament to Air Peace’s belief that sustainable growth and global competitiveness are anchored on resilient leadership and a relentless pursuit of customer satisfaction.