The Nigerian Civil Aviation Authority(NCAA) has launched it Consumer Protection Portal as part of its commitment to safeguard the rights and  interests of aviation consumers across Nigeria

Speaking at the occasion which took place at the Authority’s annex office in Lagos, the Acting Director General,Capt.Chris Najomo stated that in  today’s rapidly evolving marketplace, consumers face myriads of challenges.

This range from being unaware of their rights, to navigating complex regulations to addressing poor services or unfair practices.

He said the need for a robust system to protect and empower consumers has never been more critical.

While saying that the Consumer Protection Portal is NCAA’s proactive response to these challenges, Najomo noted that its benefits are far-reaching.

“This platform is designed to provide consumers with quick access for lodging complaints, collation of data on airline flight operations, real time monitoring of airlines’ punctuality and, on-time performances.”

He said it will offer a wealth of resources, including guidelines on consumer rights, tools for reporting grievances, a source for data referencing for the purpose of research and development for informed decision-making, improved services and ultimately, support to Nigerian aviation consumers and the industry.

“This portal is not merely a digital space; it is a beacon of transparency and accountability. We aim to create a more equitable marketplace where consumers can confidently engage with businesses.”

He expressed his  deepest gratitude to the dedicated team of Consumer Protection Officers who worked tirelessly with the developers to bring this deliverable to fruition; our 207 dedicated Consumer Protection Officers stationed across 23 airports in Nigeria working round-the-clock to ensure that passengers grievances are addressed speedily; and to our partners and stakeholders who have shared their insights and expertise.

It is, thus, essential that every aviation consumer in Nigeria is aware of this resource and understands how to utilize it effectively.

“Together, we can foster a culture of empowerment and vigilance, ensuring that aviation consumers know their rights and have the tools to advocate for themselves. “