Air Peace denies allegation of neglecting passengers at Gatwick Airport

Nigeria flag carrier, Air Peace has denied  allegations  and news making the rounds that the Airline neglected its passengers at Gatwick Airport in the United Kingdom due to over booking.

It was also alleged that the Airline closed its counter much earlier than the normal time thereby leaving the passengers to their own faith.

In a swift reaction,management of  Air Peace dismissed the news saying that it was a calculated attempt to pour mud on the Airline.

It said the passengers in question failed to get to the Airport on time and that Air Peace keeps to time schedule.

Sources in the Airline indicated that “We want to state categorically that the passenger, who the narrator escorted to the airport, came very late after check-in phase was already concluded and the counter had closed.”

It said that check-in operations of airlines at Gatwick Airport are slot-based, and airlines take turns based on their approved times.

“ Once your slot timing is up, you must vacate the counters for the next airline’s utilization.”

“The check-in process ends at 09:00am, as advised in the Terms and Conditions section of our e-ticket and website, and the counter was vacated by Air Peace in accordance with our slot allocation at 09:55am,”

According to Air Peace, it had sent series of messages at intervals of six hours to the passengers to remind them of their flights and the check-in formalities before their flight departure.

” To ensure passengers do not miss their flights, we send them multiple messages at different times before their flight – 24hrs, 14hrs and 6hrs before flight departure.”

“Departure for this flight in question was scheduled for 11:10am, so all processes needed to adhere to this time.,”

On  accusation  of overbooking, Air Peace explained that  the Civil Aviation Authorities in UK and Nigeria can attest to the fact that the flight wasn’t overbooked and that there were empty seats on the flight.

“It was also claimed that we overbooked our flight. The UK Civil Aviation Authority and the Nigeria Civil Aviation Authority can attest to the number of passengers on our manifest for the said flight.”

“ The aircraft left Gatwick with some seats unoccupied, so no overbooking took place.”

“Gatwick Airport has CCTV coverage showing the time the passenger arrived at the airport/Air Peace counter and the time the maker of this video got to the airport.”