The Nigeria Civil Aviation Authority (NCAA) is aware of flights disruptions which have inconvenienced air passengers in the last couple of days and empathizes with all affected passengers for the inconveniences these disruptions may have caused.

NCAA has mandated all airlines to provide timely flight disruption information to passengers to enable them make informed decisions concerning their travels.

NCAA is monitoring all  operations and our Consumer Protection Officers are on ground to monitor passenger handling procedures to ensure that  airlines mitigate the inconveniences to passengers and provide *CARE* , *Refreshments* and other alternative measures in line with  Nigeria Civil Aviation Regulations 2023 Part 19-

For prompt attention to your complaints, visit the NCAAConsumer Protection Department (CPD) desks located at the airport

OR

Lodge your complaint online at

www.ncaa.gov.ng

Or

[email protected]